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blinddistributors@gmail.com
4085 North Rancho Dr.
Las Vegas, Nevada 89130
Phone: 702-683-6335


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ALL PRODUCTS
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Testimonials

window blinds testimonial customer

Thousands of
Happy Customers


"The blinds were delivered this morning and my husband has already installed them, the instructions made it simple. They look amazing and we are very pleased with the quality."












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Frequently Asked Questions

Prior to Placing Your Order:
• Are your prices competitive?
• What brand name treatments do you offer?
• Do you offer free samples?
• Do you offer catalogs or brochures?
• Will I be charged sales tax?
• Are there shipping fees?
• Do you ship to Alaska, Hawaii, or other countries?
• How long before I receive my order?

When Placing Your Order:
• Can you tell me how to measure my windows?
• What do you mean by inside or outside mount?
• Is there a minimum window depth for an inside mount?
• What does the term color coordinated mean?
• What installation hardware comes with my order?
• Do screws or fasteners come with my order?
• Are my online transactions secure on your website?
• Will my credit card be charged when I place my order?
• Will you sell or give away my personal information?
• Will I receive an order confirmation?

Once Your Order Has Been Placed:
• How do I contact Customer Service?
• Can I change or cancel my order?
• How do I check order status or tracking?
• Do installation instructions come with my order?
• What if my order is damaged during shipping?
• What if my order is made incorrectly?

Warranty, Service & Care:
•
Is there a warranty included with your products?
• What if I need repairs?
• How do I clean and care for my window treatments?

Installation Services:
• Do you recommend any blind installation companies?
• What if I'm using a local blinds installer?

Replacement Parts:
• Do you offer parts for items I purchased elsewhere?


PRIOR TO PLACING YOUR ORDER:


Are your prices competitive?
Absolutely! Our prices will stand up to those of any and all of our competitors.

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What brand name treatments do you offer?
We offer the top brands without the top prices. We buy from suppliers who purchase the same material goods as all the top brands.

Levolar / Kinsch. Graber / Bali, Century, Lafayette, Norman Shutters, Sonoran, Blynco, Hunter Douglas (Las Vegas Only)

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Do you offer free samples?
Yes. You may order up to 10 samples absolutely free. We strongly recommend that you request samples when a specific color is required. Samples may be ordered by clicking on the "Request Free Sample" link below the color swatches on each product's page.

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Do you offer catalogs or brochures?
Due to the frequency of change by all our different manufacturers, with products regularly being added or deleted, a complete and current catalog is impossible to offer. Therefore we make every effort to include all available items on our website. You are welcome to print any pages you wish.

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Will I be charged sales tax?
blinddistributors.com is a Nevada based company and required to collect 8.1% sales tax on all orders shipped within Nevada. No sales tax is collected on orders shipped outside the state of Nevada.

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Are there shipping fees?
Shipping is free via FEDEX and/or UPS, for items less than 96" in width, within the contiguous United States. PVC verticals must be less than 96" in width and/or 96" in length to qualify for free shipping within the contiguous United States.

All other items will be shipped via Ground Motor Freight.

OVERSIZE SHIPPING
Due to shipping restraints and manufacturer warranties, and additional costs call or email for prices over 96 inches.

PLEASE NOTE: While most deliveries can be made to your front door, should you live in a subdivision where semi trucks are prohibited, the carrier will contact you to arrange for order pick up.

Most carriers will unload your order off the truck but, not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone capable of accepting and unloading the order will need to be present.

SIGNATURE REQUIRED
If you desire a signature to be required upon delivery, please be sure to note that on the order form, or inform our customer service representative when placing your order. Unless a 'Signature Required' request is made, items generally ship as 'Signature NOT Required'.

MULTIPLE SHIPMENTS
Should your order include items made at more than one factory, it will be sent in multiple shipments.

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Do you ship to Alaska, Hawaii, or other countries?
Call for Pricing.

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How long before I receive my order?
Turn around time varies depending on the product ordered, and your location in relation to that of the manufacturing plant. Approximate production and shipping times are listed on each individual product's page. If we are informed that a product is on back order and it will delay your order, we will contact you immediately. Once the order ships, the travel time is determined by your location.

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WHEN PLACING YOUR ORDER:


Can you tell me how to measure my windows?
It's easy. Just follow our simple measuring guide.

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What do you mean by inside or outside mount?
INSIDE MOUNTS hang completely inside the recessed area of the window's opening when sufficient window depth is available. Inside Mounts, the most common way of hanging blinds, provide a neat, clean look.

OUTSIDE MOUNTS hang outside the window above and beyond the opening. Usually due to insufficient opening depth, outside mounts may also be the only option because a handle or other hardware prohibits the mount to made inside the opening. Some situations allow for outside mounting on wood trim or casing. Outside Mounts are also used to make a window appear larger or to hide an unattractive window.

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Is a minimum window depth required for an inside mount?
Yes. The minimum window opening's depth for an inside mount varies according to product. All depth requirements are listed in the specifications tab on each product page.

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What does the term color coordinated mean?
Color Coordinated coverings using components similar in color but, not always exact in color, are common to all manufacturers. Exact color matches of secondary parts such as tassels, strings or other parts of a covering with the primary color are rarely possible. The color choices offered for the primary components, slats, louvers, fabrics and so forth, are far too extensive, and change too frequently to always have exact color matches. Designer selected, color coordinated components assure you that all our coverings provide the desired look. Should you have specific color concerns, please call our Customer Service department.

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What installation hardware comes with my order?
All mounting brackets necessay to install your window treatments are included with every order.

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Do screws or fasteners come with my order?
Most manufacturers do include any screws or fasteners with orders. However, It's not feasible to include the screws or fasteners required for every possible application, due to the variety of mounting surfaces, such as concrete, wood, steel, etc. Therefore it may be necessary to shop your local hardware store for the specific fasteners required for the surface you are mounting to.

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Are my online transactions secure on your website?
Yes! We have been designated a "High Assurance Certificate" website. No greater security rating is available. Our SSL (Secure Socket Layer) encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet. You may view our web server certificate by clicking on the "Confirmed Secure Website" link located throughout our website. Should you still prefer not to order over the Internet you may: call in your order to 904-392-7640.

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Will my credit card be charged when I place my order?
As the vast majority of our window treatments are made to order, it is necessary to charge the full amount of your order on your credit card when the order is placed.

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Will you sell or give away my personal information?
We will never sell or give away any of your personal information. All of the information that you give us such as your name, address, phone numbers and email addresses are used only for processing your order and contacting you when needed. We will not release this information to anyone.

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Will I receive an order confirmation?
Order confirmation is emailed once your order has been placed. Should you not possess an active email address, or have not received your confirmation within an hour of placing your order, please contact Customer Service. Once received, you have 24 hours to make any changes or corrections. Once production begins, orders cannot be changed.

Shipping information will be emailed, to the address submitted previously, once the order leaves the manufacturing facility.

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ONCE YOUR ORDER HAS BEEN PLACED:


How do I contact Customer Service?
You can reach our Customer Service Department at 702-6836335.

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Can I change or cancel my order?
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed its normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they can not be changed. Please review your "Order Confirmation Email, or Fax, immediately upon receipt to avoid any problems.

Cancellation/Return Policy:
Since ALL products purchased through blinddistributors.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.

Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax (applicable only if shipping within Nevada) and shipping, once the order has been placed.

Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.

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How do I check order status of tracking?
Simply call our Customer Service Department or email us at Sales@blinddistributors.com

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Do installation instructions come with my order?
Detailed installation instructions can be found under the "Measuring and Installation" tab on each product's page. Instructions may be included with some orders but, if not, please refer to our online instructions.

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SAVE ALL BOXES, CARTONS AND WRAPPINGS UNTIL YOUR WINDOW COVERINGS ARE INSTALLED AND OPERATING PROPERLY, AS THEY WILL BE NEEDED IN THE EVENT RETURNS ARE REQUIRED!



What if my order is damaged during shipping?
UPON DELIVERY - INSPECT YOUR MERCHANDISE:
Immediately upon receipt, for any for damage that may have occurred during shipping.

Any damage due to shipping will be addressed but, these IMPORTANT steps need to be followed:


For orders shipped via a Ground Freight Company other than UPS or FEDEX you must:

1) Inspect the packaging for damage during delivery, inform the driver if damage is found and have it noted on your copy of the bill of lading;

2) Save all packaging;

3) Notify us by phone or mail within two business days of receipt. Any items damaged in shipping will be repaired or replaced at no charge.


For orders shipped via UPS or FEDEX: If damage is discovered after the packaging has been opened, you must:

1) Save all packaging;

2) Notify us by phone or email within two business day of receipt. Any items damaged in shipping will be repaired or replaced at no charge.


EXTREMELY IMPORTANT!
For shipments via a Ground Freight Company - Failure to: 1) Have the driver note any visible damage to packaging on your copy of the "Bill of Lading"; 2) Save the packaging; 3) Notify blinddistributors.com of this damage within two business days may result in charges for product repair or replacement.

For shipments via UPS or FEDEX - Failure to: 1) Save all packaging; 2) Notify blinddistributors.com of this damage within two business days may result in charges for product repair or replacement.


For merchandise made incorrectly
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.


EXTREMELY IMPORTANT!
Failure to notify blinddistributors.com of any items made incorrectly within 24 hours, may result in charges for product repair or replacement.

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What if my order is made incorrectly?
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.


EXTREMELY IMPORTANT!
Failure to notify blinddistributors.com of any items made incorrectly 24 hours of receipt, may result in charges for product repair or replacement.

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WARRANTY, SERVICE & CARE:



Is there a warranty included with your products?
A manufacturer’s limited warranty is included with all of our window treatments unless a request was made that they be made in a manner contrary to the manufacturers recommendations. Complete warranty information, for each type of window treatment, is listed on their respective product pages.

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What if I need repairs?
Please call Customer Service and we will assist you in determining whether the item can be repaired or must be replaced. If the problem is minor, one of our experienced staff may be able to direct you, step by step, in solving your problem. If the problem is repairable, yet requires factory attention, we'll assist you in returning the item to the factory. We'll also quote you on any applicable repair charges. Should the problem be determined a product defect, the repair will be made at no charge.

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How do I clean and care for my window treatments?
General cleaning such as vacuuming, feather dusting or wiping with a damp cloth is all that is usually needed. You may also refer to your local yellow pages for professional blind cleaning companies that offer in home cleaning.

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INSTALLATION SERVICES:



Do you recommend any blind installation companies?
Blindrepairnetwork.com is a company that provides a list of window treatment installation services throughout the US for anyone in need of installation. You may also want to check your local yellow pages under installation services or window treatment installers.

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What if I'm using a local blinds installer?
When using a local installer it may be best to wait until you have all your blinds, and you have inspected them before scheduling your installation. Many installers have a minimum or trip charge. To avoid additional expense on your part, we recommend that you open your packages, making sure all necessary hardware is present, and that no damage occurred during shipping. In any event, blinddistributors.com disclaims any responsibility for additional installer charges due to missing or damaged product.

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REPLACEMENT PARTS:



Do you offer parts for items I purchased elsewhere?
BlindParts.com is a website that sells parts for blinds and shades. We only have access to parts for our existing clients and their orders.

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